Strategy, Customer & Digital Innovation lead in EY. Business transformation expert using commercial, customer and cultural strategy techniques enabling digital innovation to drive growth, reduce cost and improve customer experience.
Business architect and experience designer who combines consultancy rigour and start-up experience to provide a unique insight and approach on business and customer experience agile transformation. Work with organisations to develop strategic roadmaps that are underpinned by data to enable transparent, value based, prioritised decision making and deliver business value rapidly in a disruptive market. Expert in Retail Banking, Mortgages and Travel Industries.
Passionate about creating high performing teams, building skills capability and creating an innovation mind-set both as internal Chief Innovation Office and with clients through collaborative ways of working and continuous improvement.