Personal financial services – an inflection point

Financial services is changing, and institutions need to start thinking differently. How did we get here and what does the future of finance look like?

Everything is changing. Technology and current world events are causing shifts in regulation and customer expectations, and lines are blurring between wealth, insurance, banking, and pensions. Financial institutions need to start thinking differently and put the customer at the center of everything.

Joe Parkin from BlackRock looks at how we got here, where we’re going, and what challenges incumbents need to overcome in order to thrive.